Articles
Are there any hidden costs, contracts or setup fees?
There are no hidden costs, contracts or setup fees. We like to keep things plain and simple!
Are you VAT registered?
Yes, our VAT registration number is GB 214 685 994.
Are you on the social networking sites?
Sure, take a look below:
Facebook: https://www.facebook.com/tudornet
Twitter:...
Can I pay by PayPal?
No, unfortunately, we no longer support payments through PayPal.
Can I pay by bank transfer?
Yes, we are more than happy to receive payments via bank transfer.
Can I pay monthly?
Yes, you can pay month to month with no long-term contracts.
Do the prices on your web site include VAT?
The prices on our web site exclude VAT unless stated otherwise.
Do you accept customers from outside of the UK?
We certainly do. Web Hosting is a product that customers from around the world need, so we offer...
Do you have 24/7 technical support?
Of course! We're here to assist you around the clock, we don't outsource our technical support...
Do you have DDOS protection?
Absolutely! We are committed to protecting your hosting service 24/7 against any type of DDoS...
Do you have a money-back guarantee on your web hosting?
Yes, we have a 14-day money-back guarantee on our web hosting plans. This guarantee doesn't...
Do you have a parent company or are you affiliated with another company?
We are strictly based in the United Kingdom and we are completely independent, we are not owned...
Do you have an uptime guarantee?
Yes, we have a 99.9% uptime guarantee.
Do you offer discounted rates for charities?
If your a UK-registered charity, then we do not believe you should have to pay high fees for your...
Do you overload your servers?
No, and quite simply, we never will. We have a strict policy when it comes to server load. We...
Do you support IPv6?
No doubt about it! We're living in the future, not in the past! Every single server that belongs...
Do you use solid-state drives (SSD) or NVMe SSD?
No doubt about it! We're living in the future, not in the past! Every single server that belongs...
How do I purchase additional services from you at a later date?
You can purchase additional services through our website or the portal, most services will be...
How long does an order take to process?
All orders for web hosting, domain registration/transfers, virtual private servers, security...
How much hosting do I need?
If you are starting your first website, chances are you are not familiar with common hosting...
How much is extra disk space?
We do not sell additional disk space. In order to receive more disk space you will need to...
What are your office hours?
Our office hours are:Monday-Friday 8am-6pmSaturday 9am-6pmClosed on Sundays and Bank Holidays
What credit or debit cards do you accept?
We accept the following credit or debit cards: Visa, Mastercard, Maestro and American Express. We...
What currencies do you accept?
We process all payments in £ (British Pounds Sterling).
What happens if I go over my Bandwidth limit?
You will receive an automated email when you are close or 5% over your allocation bandwidth,...
What is bandwidth?
Bandwidth is the amount of data that is allowed to be transferred in and out of an account during...
What is disk space?
Disk space is the amount of data allocated to a specific customer. For instance, if a customer is...
What is overselling?
Overselling basically means to sell beyond the means of delivery. As the name indicates, it means...
What is the refund policy for Marketgoo SEO?
If you have purchased Marketgoo SEO through us and you cancel your Marketgoo SEO service within 5...
What is website hosting?
Web hosting is a service where a client rents disk space space on a server. Some advantages to...
What is your Nominet IPS tag?
Let's keep this simple! Our Nominet IPS tag is 'TUDORINTERNET'. All one word and all in capital...
What payment methods do you accept?
We accept payment by all major credit and UK debit cards including MasterCard, Visa, Visa...
Where are your servers located?
Our servers and networking equipment is located in London, United Kingdom. We do have a handful...
Where is your company located?
We are located in England, United Kingdom. Our head office is located in Bristol, South...
Why was the order I placed marked as fraud?
A small percentage of orders are marked as fraud. Every now and then, we mark someone who is...
Will I be able to access my domain name with or without the WWW?
Yes, you will be able to access your domain name with or without the WWW in front. For example,...
Will you ever raise my prices?
The short answer is No, we will never raise your prices.
The price you agreed to pay for the...
