These terms explain the conditions that apply when you order, use or manage Tudor Internet services, including hosting, domain names, servers, email, cloud productivity, website security, support, billing and renewals.
Last updated: 13 July 2026 ยท Last reviewed: 13 July 2026
What these terms cover
These Terms of Service apply to services supplied by Tudor Internet Ltd. They cover how services are ordered, provided, renewed, suspended, cancelled and billed, together with responsibilities relating to domains, hosting, servers, third-party services, acceptable use, backups, payments and service availability.
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These Terms of Service apply when you order, use, renew or manage services supplied by Tudor Internet Ltd, including hosting, domain names, servers, email, SSL certificates, cloud productivity, website security, monitoring, backup and related services.
We are Tudor Internet Ltd, a company registered in England and Wales under company number 08635676. Our general contact email address is hello@tudornet.uk.
By placing an order, creating an account or using our services, you agree to these Terms of Service and any service-specific, supplier, registry, registrar or licence terms that apply to the product or service ordered.
You must be at least 18 years old and have authority to enter into the contract for the person, business or organisation named on the account.
Where you are a consumer, nothing in these terms affects your statutory rights.
We may update these Terms of Service from time to time. The latest version will be published on this page.
Where a change materially affects an active service, we will aim to give customers reasonable notice by email or through the Customer Portal.
If you do not agree with a material change, you may choose not to renew the affected service or may contact us to discuss cancellation options where applicable.
We may carry out checks before accepting an order or activating services. These checks may include address validation, fraud prevention, payment checks, domain registrant checks, organisation eligibility checks or identity verification.
If we need further information, we will contact the main account email address held on file. You must provide accurate and complete information within the timeframe requested.
If requested information is not provided, or if information appears inaccurate, incomplete, fraudulent or misleading, we may delay, suspend, cancel or refuse the affected order or service.
Charity Hosting and Non-Profit Hosting are subject to eligibility checks, manual or automated verification and any limits shown on the relevant product page. Discounted plans are normally limited to one eligible plan per organisation unless we agree otherwise in writing.
Where identity, address, organisation or business verification information is supplied, we will handle it securely and retain it only for as long as necessary for verification, legal, regulatory, fraud-prevention, eligibility or domain-registration purposes.
To protect our customers, services, payment providers, domain providers and network, we may carry out fraud-prevention, risk, identity, address, payment and security checks before or after accepting an order.
These checks may be carried out by Tudor Internet or selected third-party providers, including payment providers, fraud-prevention providers, identity-verification providers, domain registries, registrars and infrastructure providers.
We may delay, refuse, cancel, suspend or manually review an order or service where a fraud check, payment check, security review or provider response indicates increased risk, suspicious activity, inaccurate information, abuse, sanctions risk, unauthorised payment use or breach of these terms.
We may ask you to provide additional information or documentation to verify your identity, address, business or organisation details, payment authority, domain registrant details or intended use of the service.
If we refuse or cancel an order following a fraud or security review, we may refund any payment received, less any non-refundable third-party costs already incurred, where applicable and permitted by law.
We are not required to disclose the detailed rules, scoring, thresholds or internal processes used for fraud prevention, security checks or risk reviews.
Online payments are processed securely by our selected payment providers, which may include Stripe and PayPal.
Card details should only be entered through the secure checkout, approved telephone payment process or Customer Portal. We do not ask customers to send card details by email or another unsecured method.
You are responsible for ensuring that any payment method used is authorised and that billing details are accurate and kept up to date.
Some eligible hosting packages may include a free first-year domain registration. Eligible extensions, packages and offer conditions are shown on the relevant product or offer page.
Hosting renewals do not include a further free domain renewal, transfer or registration unless specifically stated.
If you cancel a hosting package during the initial domain-registration period, and a free domain was included, we may deduct or request payment of the standard domain registration fee before releasing, transferring or continuing the domain.
Domain names are subject to the rules, policies and terms of the relevant registry and registrar. We will register, renew or transfer domain names using the details provided by you, and you are responsible for ensuring that registration and contact information is accurate and kept up to date.
We do not guarantee that a requested domain name can be registered, renewed or transferred until confirmation has been received from the relevant registry or registrar.
Domain names are bespoke digital services. Once a registration, transfer or renewal request has been submitted to the relevant registrar or registry, the fee is normally non-refundable except where required by law.
You are responsible for checking the spelling and details of a domain name before completing an order. We cannot normally amend its spelling after registration.
You are responsible for renewing domain names before expiry. We send renewal reminders to the email address held on your account, but you remain responsible for keeping that address current and ensuring invoices are paid on time.
If a domain expires, it may stop working and become subject to registry or registrar expiry, redemption, restoration or deletion processes. Additional fees may apply to restore or recover it.
We cannot guarantee that an expired domain can be restored, recovered or re-registered.
We are a Nominet registrar using the TUDORINTERNET tag for eligible .uk domain names. Other domain extensions may be registered through Netistrar Limited or another appropriate registrar or registry.
By registering, renewing or transferring a domain name, you agree to comply with the rules, policies and terms of the relevant registry and registrar, including Nominet rules for .uk domains and applicable ICANN requirements.
Hosting services are provided subject to the package, limits, features and usage policies applicable to the service ordered.
You are responsible for websites, files, applications, databases, scripts, email accounts and other content hosted under your account.
You must ensure that software, plugins, themes, scripts and applications you install are properly licensed, kept secure and updated.
We may take reasonable action to protect our platform, customers or network where a hosted service is causing disruption, security risks, excessive resource usage or harm to other users.
Virtual Private Server and Dedicated Server services are supplied according to the specification, operating system, management level, network allowance, licence terms and support scope shown in the order.
Unless a service is expressly described as managed, it is provided on an unmanaged basis. For an unmanaged service, our responsibility is normally limited to the underlying virtualisation or physical hardware, power, network and initial provisioning. You are responsible for server administration, operating-system and application updates, security hardening, firewall configuration, monitoring, backups, users, passwords, licences and data.
Where a managed service is ordered, the included management tasks and exclusions will be stated in the product description or separate service schedule. Work outside that scope may be chargeable.
Where root, administrator or equivalent access is provided, you are responsible for all actions taken using those credentials. Credentials must be protected, multi-factor authentication should be enabled where available, and access should be restricted to authorised users.
We may isolate, suspend, rate-limit, null-route or otherwise restrict a server without prior notice where this is reasonably necessary to respond to malware, spam, denial-of- service activity, compromise, unlawful content, network abuse or an urgent threat to our systems or other users.
IP addresses are allocated for use with the service and do not become your property. They may be changed where required for operational, security, supplier or regulatory reasons.
You must comply with the terms of all operating-system, control-panel and application licences supplied with or installed on the server. Licence changes imposed by a vendor may affect pricing, eligibility or availability.
If dedicated hardware fails, we will use reasonable efforts to repair or replace the affected component. Replacement hardware may be equivalent rather than identical, and restoration of software or data is not included unless a managed restore or backup service applies.
Server backups are not included unless they are expressly listed in the order. You must maintain independent, tested backups in a separate location.
When a server service ends, data may be deleted promptly and may not be recoverable. You must export all required data and configuration before cancellation, expiry or termination.
You are responsible for software, scripts, themes, plugins, applications and content installed under your hosting or server account, including keeping them updated, secure and properly licensed.
If customer-managed software causes security risks, excessive resource usage, spam, malware, service disruption or harm to other users, we may suspend, restrict or isolate the affected service.
We may offer assistance with customer-managed software where practical, but this is not guaranteed unless included in the service ordered or agreed separately.
Some products are supplied, licensed, hosted or fulfilled using third-party providers. These may include Microsoft 365, OX App Suite, Email Spam Filtering, SSL certificates, SiteLock, Website Backup, NordVPN, Site & Server Monitoring, SEO Tools, SocialBee and other services shown in our catalogue.
By ordering such a service, you authorise us to provide the relevant supplier with the account, contact, domain, tenant, licence, configuration, technical and support information reasonably required to provision, manage, secure and support it.
Your use of a third-party service is also subject to the provider's applicable licence, acceptable-use, privacy, data-processing, service-level and product terms. Where there is a conflict concerning the operation or permitted use of that third-party component, the service-specific or provider terms will apply to that component. Your contract for billing and customer service with Tudor Internet remains subject to these Terms of Service.
Features, interfaces, integrations, storage locations, supplier infrastructure and product names may change. We may replace an upstream provider or migrate a service to a reasonably equivalent platform where necessary for availability, security, compliance or commercial reasons, subject to reasonable notice where the change materially affects an active service.
We are not able to control every action or outage of an external provider. We will use reasonable efforts to assist with supplier incidents and apply any service-specific remedy or credit that forms part of the service ordered.
Third-party subscriptions, licences, registrations and provisioning fees may become non-refundable once ordered, activated, assigned or committed to a supplier.
Microsoft 365 services are subject to the applicable Microsoft Customer Agreement, Microsoft Product Terms, Data Protection Addendum, service-level terms and acceptable- use requirements, together with the subscription and billing conditions shown at checkout.
You must purchase and assign the correct licence for every user, device or workload that accesses the service. You must not share, pool, multiplex or otherwise use licences in a way that reduces the number required by the applicable Microsoft terms.
A subscription may have a monthly, annual or other commitment term. Cancellation, downgrades and reductions in licence quantity are only available when permitted by the selected commitment and supplier rules. Charges for a committed term remain payable even if a user stops using the service, unless cancellation rights are expressly shown in the order or required by law.
You are responsible for the accuracy of tenant and domain information, selecting appropriate licences, authorising administrators, managing users and permissions, configuring security settings and complying with data-protection, employment, monitoring and records-management obligations that apply to your use.
You must protect administrator accounts, enable multi-factor authentication where available, remove access promptly when users leave and maintain suitable recovery methods.
You are responsible for exporting email, files, tenant data and other information you need before a subscription expires, is cancelled or is transferred. Provider retention and deletion periods apply after termination, and recovery may not be possible.
Microsoft may change features, supported applications, licence entitlements, security requirements or service availability in accordance with its terms. We do not guarantee that a specific feature or integration will remain available throughout a subscription.
Add-on services are designed to reduce risk or provide additional functionality, but they do not remove the need for appropriate customer security, backups, checks and administration.
Certificate issue and validation are subject to the certificate authority's rules. Issuance, renewal and validation are not guaranteed, and a certificate does not confirm that a website or organisation is trustworthy or free from malicious content.
Malware scanning, website-security and spam-filtering services cannot guarantee that every threat, message, vulnerability or compromise will be detected, blocked or remediated. You remain responsible for updates, access security, reviewing alerts and acting on identified issues.
Website Backup is an additional recovery tool and must not be your only copy of important data. Backup jobs, retention and restore availability may be affected by credentials, compatibility, storage limits, connectivity or supplier incidents. You should test restores and keep an independent backup.
Monitoring checks operate at intervals and may not detect every outage, degradation or configuration issue immediately. Alerts may be delayed by networks, email or third- party delivery systems. Monitoring is not a substitute for resilient design, security controls or independent operational checks.
A VPN can improve privacy and connection security, but it does not guarantee anonymity, lawful activity, protection from every threat or access to every online service. You must use NordVPN in accordance with applicable law and the provider's terms and must not use it to conceal unlawful, abusive or infringing activity.
OX App Suite is subject to the applicable subscription, mailbox, storage and licence limits. You are responsible for users, passwords, content and exporting information before cancellation or expiry.
SEO tools provide recommendations, reports and automated assistance. Search engines control their own rankings and indexing, so we do not guarantee any ranking, traffic, lead or revenue outcome.
SocialBee relies on connections to third-party social networks. Those networks may change or withdraw APIs, permissions, formats or features. We do not guarantee publication, reach, engagement, availability of a social integration or a particular marketing outcome.
Our hosting services are designed for normal website hosting, email hosting and related website services. This section applies to shared hosting, Charity Hosting, Non-Profit Hosting, Agency Reseller Hosting and any other hosting service we provide, subject to any separate server limits.
You may use your hosting service for ordinary website traffic, website files, databases, email, DNS and related hosting activity within the selected plan limits.
Services must not be used in a way that negatively affects the performance, security, stability or availability of our platform, network, other customers or third-party services.
Any CPU, memory, IO, IOPS, process, entry-process or similar limit shown for shared hosting is a burstable shared-hosting limit and not a dedicated server resource.
These limits allow normal activity and short traffic spikes while helping protect platform stability and reduce the effect of noisy neighbours.
Where a non-agency shared-hosting plan includes burstable unmetered bandwidth, bandwidth is not charged against a fixed published monthly traffic allowance for normal website traffic.
Burstable unmetered bandwidth is subject to fair usage, acceptable-use rules, CloudLinux resource limits and platform-stability requirements.
Shared hosting must not be used for bulk file distribution, public download mirrors, video-streaming platforms, public backup storage, proxy services, VPN exit nodes, scraping, high-volume automated traffic or other high-bandwidth activity unless agreed in writing.
Agency Reseller Hosting includes pooled monthly transfer. Transfer is shared across the reseller account and must remain within the selected plan allowance.
Storage allowances include website files, email, databases, logs, temporary files and backups held within the hosting account.
Email storage is included within the total hosting storage allowance. Mailbox usage, website files, databases and backups all count towards the plan storage limit.
We may apply inode, mailbox, file-count or storage limits to protect platform performance. Hosting accounts must not be used primarily as general file, archive, backup or cloud storage.
Overselling is disabled. Resources assigned to client accounts must not exceed the storage, transfer and package allowances included with the reseller plan.
Agency Reseller Hosting does not include 360 Monitoring Lite or SiteLock Website Security Lite as standard unless stated otherwise.
The reseller is responsible for its customers, client content, client billing and first-line client support unless we agree otherwise in writing.
If use is excessive, abnormal, harmful or affecting other customers or our platform, we may contact you, request reduced usage, recommend an upgrade, apply technical limits, disable a script, temporarily restrict part of a service, suspend the affected service or take urgent protective action.
Where reasonably possible, we will try to contact you before restrictive action. However, we may act without prior notice where there is a security risk, abuse report, network impact, legal risk, spam issue, malware issue, service-stability issue or urgent operational need.
We do not normally charge unexpected bandwidth or resource-overage fees on shared hosting plans. If a service regularly needs more resources than its plan is designed for, we may ask you to reduce usage, optimise it, upgrade or agree a different hosting arrangement.
Customers must not use our services to send spam, abusive, unlawful or unsolicited bulk email.
Mailing lists must only be used where recipients have given appropriate permission and unsubscribe requests are honoured promptly.
You are responsible for securing email accounts, passwords, contact forms and scripts to prevent misuse or unauthorised sending.
We may suspend or restrict email services where an account is sending spam, has been compromised, is causing blacklisting issues or is being used in breach of these terms.
You must not use our services for unlawful, harmful, abusive, fraudulent or disruptive purposes.
You must not use our services to store, publish, transmit, link to or promote:
We may suspend, restrict or terminate services where we reasonably believe services are being misused or these terms have been breached.
If a website, email account, script, server or hosting service appears compromised, infected with malware, sending spam, hosting phishing content or creating a security risk, we may suspend, restrict, isolate or remove access to protect customers, our platform and the wider internet.
You are responsible for cleaning, securing and restoring compromised websites, accounts, servers or applications unless a managed security or recovery service has been specifically agreed.
We may charge for investigation, cleanup, restoration or administrative work outside the included support for the service.
You are responsible for maintaining independent backups of websites, email, databases, files, tenant information, server configuration and other data stored using our services.
Any backup service we provide is an additional convenience and should not be relied on as the only copy. Availability, frequency, retention and restore capabilities vary by service.
Where backup or restore services are expressly included or agreed, we will use reasonable efforts to provide them, but do not guarantee that every backup will be complete, current, error-free or recoverable.
You are responsible for exporting data before cancellation, expiry, transfer or termination. Different providers may apply their own post-termination retention and deletion periods.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
We aim to provide 99.9% service uptime for applicable Tudor Internet hosting services, excluding planned maintenance, emergency maintenance, customer-side issues, misuse, third-party failures, force-majeure events and matters outside our reasonable control.
Planned maintenance will be announced through our service-status page where reasonably possible. Emergency maintenance may be carried out without advance notice where needed to protect availability, security or data.
If we fail to meet an applicable Tudor Internet uptime target in a calendar month, as verified by our monitoring, you may request a service credit. Any credit will be applied to your Tudor Internet account and will not be paid as cash.
Credits are not available where invoices are overdue, a service is suspended, the issue is caused by customer-side configuration or the disruption falls within an applicable exclusion.
Third-party and cloud services may have different service levels and remedies. Any applicable credit or remedy will be handled under the service-specific or provider terms and passed through where appropriate.
Ticket support is available 24 hours a day, seven days a week. Telephone and published office hours are 9:00am to 5:00pm, Monday to Friday, excluding bank holidays.
Support is provided through the Customer Portal ticket system, email or other methods we make available. Response times vary according to the nature, priority and complexity of the issue.
Support covers services supplied by Tudor Internet. We may provide reasonable guidance for third-party software, scripts, themes, plugins or customer-managed applications, but are not responsible for maintaining or repairing them unless specifically agreed.
We may ask for additional information, screenshots, error messages or account verification before investigating a support request.
Services are billed in advance on the billing cycle and commitment shown at order or renewal.
You are responsible for ensuring invoices are paid on time and that billing details, contact details and payment methods are accurate and current.
Renewal reminders and invoices are sent to the email address held on your account. You are responsible for ensuring it is correct and able to receive messages from us.
If an invoice remains unpaid after the due date, we may send reminders, suspend affected services, charge a late fee where applicable or terminate services in accordance with these terms.
Prices may change. For an active service, a change will normally take effect from the next renewal or new commitment term unless otherwise stated or required by an upstream supplier.
Unless stated otherwise, prices displayed on our website, product pages, offers and promotional material exclude VAT.
VAT will be added where applicable and shown at checkout and on invoices. You are responsible for reviewing the full total before completing checkout.
From time to time, Tudor Internet may offer promotions, discounts, free-domain offers, coupon codes, introductory prices or other special offers.
Offers are subject to eligibility, availability and terms shown on the relevant offer, product, checkout page or promotional material. Unless stated otherwise, offers apply to new orders only and cannot be applied retrospectively.
Promotional prices and free offers may apply only to the initial eligible term. Renewals are charged at the standard price at renewal unless the offer states otherwise.
Offers cannot normally be combined with other promotions, account credits, discounts or special pricing unless confirmed in writing.
Free-domain offers do not apply to Starter, Charity Hosting, Non-Profit Hosting or Agency Reseller Hosting unless specifically stated.
Charity Hosting and Non-Profit Hosting cannot be combined with public discount codes, free-domain promotions or other public offers unless specifically stated.
Agency Reseller Hosting is not included in standard public hosting promotions unless specifically stated.
We may change, extend, withdraw or refuse an offer where necessary, including misuse, technical error or failure to meet eligibility conditions.
Eligible hosting services may include a 30-day money-back guarantee. If you are unhappy with an eligible service within the first thirty calendar days, you may cancel and request a refund of the eligible hosting fee paid.
Domain registration, renewal and transfer, SSL certificates, setup fees, third-party subscriptions and licences, committed cloud subscriptions, bespoke services and other non-refundable items are excluded unless required by law.
If a hosting package included a free domain, the standard registration fee may be deducted from a refund or become payable before the domain is released, transferred or retained.
Approved refunds may take up to seven working days to process.
You may request cancellation through the Customer Portal or by contacting us. Cancellation does not normally cancel unpaid invoices or charges already due unless we confirm otherwise.
Requests should be submitted before renewal. Some subscriptions, including Microsoft 365 and other third-party commitments, can only be cancelled or reduced at the end of their commitment term or as the supplier permits.
Cancelling or allowing a service to expire may permanently remove websites, email, databases, tenant data, files, backups and related information.
You must export all required data before the cancellation or expiry date.
If you raise a chargeback, payment dispute or reversal, we may suspend affected services while the matter is investigated.
Contact us first if you believe a payment, invoice or renewal is incorrect so we can review it.
Where a dispute results in fees, reversed funds, unpaid invoices or reasonable administrative costs, we may require payment before services are restored.
We may suspend, restrict or terminate services where invoices remain unpaid, account information is inaccurate, services are misused, a supplier suspends the underlying service, security risks are identified or these terms are breached.
We may also act to protect our platform, customers, network, supplier relationships, reputation or legal position.
Where practical and safe, we will try to give notice and an opportunity to remedy a breach. We may act immediately in an emergency, for serious abuse, security compromise, fraud, legal requirement or material risk.
Suspension or termination does not remove responsibility for outstanding invoices, committed subscription charges or other sums due.
Communication with our team must remain respectful and appropriate. We do not tolerate threatening, abusive, discriminatory or harassing behaviour.
Where communication becomes abusive or threatening, we may restrict communication methods, require written contact, suspend support access or terminate services where appropriate.
If a matter becomes a formal legal dispute, complaint or regulatory issue, we may require communication through an appropriate written channel so it can be reviewed properly.
If something has not gone as it should, please tell us so we can investigate and put matters right where possible.
To make a complaint, email complaints@tudornet.uk and include relevant dates, ticket references, service details, staff names where known and supporting evidence.
We aim to acknowledge complaints within two working days and provide a full response within ten working days where possible. If more time is needed, we aim to update you within that period.
If you are not satisfied, you may ask for escalation to a company Director within twenty working days of our response. A Director will review the matter and aim to provide a final response within ten working days.
Further details are available on our Complaints page.
If you believe our services are being used unlawfully or in breach of these terms, report it through our Report Abuse page or email abuse@tudornet.uk with as much detail as possible.
We review abuse reports and may investigate, preserve evidence, contact the customer, suspend, restrict or terminate services where appropriate.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, we are not responsible for indirect loss, loss of profit, business, opportunity or goodwill, or loss caused by events outside our reasonable control.
We are not responsible for loss caused by customer-side configuration, insecure passwords, outdated or unlicensed software, third-party provider decisions, registry decisions, customer error, unlawful use, failure to export data or failure to maintain independent backups.
Security, backup, monitoring, filtering, VPN, SEO and social-media services reduce or manage particular risks but cannot guarantee complete protection, recovery, detection, anonymity, ranking, publication, availability or a commercial result.
Our total liability for a service will not exceed the amount paid for the affected service during the twelve months before the event giving rise to the claim, except where liability cannot lawfully be limited.
We may update, improve, replace, withdraw or change features, systems, suppliers, product names, licence models or technical arrangements where reasonably necessary for delivery, security, reliability, compliance or business reasons.
Where a change materially affects an active paid service, we will aim to provide reasonable notice where practical.
If an upstream provider withdraws a product or makes continued supply impractical, we may offer migration to a reasonably equivalent service, permit cancellation at the end of the current paid or committed term, or take another reasonable step appropriate to the circumstances.
These terms are governed by the laws of England and Wales.
The courts of England and Wales will have jurisdiction, except where applicable consumer law gives you additional rights in the country where you live.
Related terms and policies
These pages explain how Tudor Internet handles website use, privacy, complaints and customer contact.
Questions about these terms?
Contact us if you need help understanding these Terms of Service or how they apply to your account.