Need help with hosting, domains, email, billing, privacy, complaints or abuse reporting? Choose the best contact route below and we’ll make sure your enquiry reaches the right team.
Recommended for customers
Existing customers should submit a ticket through the Customer Portal. This allows us to access your account details securely and help more quickly with hosting, domains, billing or technical support.
Please include as much detail as possible, including domain names, error messages, screenshots or the service affected, so we can investigate efficiently.
Before getting in touch
Our knowledgebase includes guides for accounts, domains, hosting, email and common setup questions. You may find the answer you need straight away.
Visit knowledgebaseHow can we help?
Selecting the correct route helps your enquiry reach the right team more quickly.
Questions about Tudor Internet hosting, domains, pricing or services before placing an order.
View hosting
Existing customers can request help with websites, hosting, email, DNS and service configuration through the Customer Portal.
Contact support
For invoices, payments, renewals, account credit, refunds or account administration, contact us securely through the Customer Portal.
Contact billing
Questions or requests relating to personal information, privacy, data-protection rights or recruitment data.
View Privacy Policy
If something has not gone as it should, use our complaints process so the matter can be reviewed fairly.
Make a complaint
Report phishing, malware, spam, hacked websites, domain misuse, hosting misuse or other harmful activity.
Report abuseTelephone
Office hours: 9:00am to 5:00pm, Monday to Friday.
Closed on bank holidays in England and Wales.
Technical ticket support is available 24 hours a day, 7 days a week through the Customer Portal. Response times vary according to the nature, priority and complexity of the issue.
Calls to 0330 numbers are charged at the same rate as standard UK 01/02 geographic numbers and may be included in bundled minutes.
Company details
Tudor Internet Ltd is registered in England & Wales.
Stay safe online
Please do not send payment-card details, account passwords, one-time security codes, identity documents or other unnecessary sensitive information by email or any unsecured method. Payment details and account changes should be handled securely through the Customer Portal.
Use the Customer Portal for account, billing and payment-related changes.
Customer PortalNeed help now?
Existing customers can log in or submit a ticket. New customers can view hosting plans or contact us for guidance.
Still need help?
Choose an option above or use one of the quick links and we’ll get back to you as soon as possible.
We use the information you provide to handle your enquiry, maintain appropriate service and security records, and meet applicable legal obligations, as explained in our Privacy Policy.