Are you VAT registered? Yes, our VAT registration number is GB 214 685 994. Can I pay by PayPal? No, unfortunately, we no longer support payments through PayPal. Can I pay monthly? Yes, you can pay month to month with no long-term contracts. Do the prices on your web site include VAT? The prices on our web site exclude VAT unless stated otherwise. How can I upgrade/downgrade my account? For upgrades please log in to your account control panel and select manage against the relevant... How do I cancel services? Please complete the cancellation request form for individual services under the client control... How do I recover my client area password? Client area passwords can be recovered by using the "Forgotten password?" link found at the... How do I renew my hosting account? If we have your payment details entered in your billing profile and they are up to date then you... How do I update my billing information? Login to the client area. Locate the link labeled "Update your details". Under the "My... How do I update my credit/debit card details? Login to the client area. Locate the link labeled "Update your details". Under the "Credit... How long does it take to activate my account? Most products & services are activated immediately after we receive confirmation of payment.... How will I be billed? When you sign up with us, you will be asked to choose a plan and billing cycle. Your credit card... Is live chat support available? Yes, you can chat direct with members of our team through the 'Chat to us now' facility on the... What credit or debit cards do you accept? We accept the following credit or debit cards: Visa, Mastercard, Maestro and American Express. We... What currencies do you accept? We process all payments in £ (British Pounds Sterling). What information should I have ready when I contact support? You should always provide your domain name, email address and description of the problem. If you... What is the delay in payment for affiliate commission? If you have chosen to join our affiliates programme, you will appreciate how easy it is to get... Why has my account been suspended? If you are receiving an "Account Suspended" page when trying to access your site, it could be... Will you ever raise my prices? The short answer is No, we will never raise your prices. The price you agreed to pay for the...
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