Complaints
At Tudor Internet, we always aim to give our customers an outstanding experience. But we know that sometimes things don’t go perfectly. If you ever have a problem, we take it seriously and will review it carefully to make sure it’s handled fairly. Complaints help us spot areas we can improve, so we can keep providing the best possible service.
How to Make a Complaint
If you need to make a complaint, please email us at complaints@tudornet.uk. This goes straight to our senior management team. To help us respond quickly, include as much detail as you can, such as:
- Date and time of the incident
- Ticket reference IDs
- Names of any staff you spoke to
- Details of the problem and how it started
- Any other relevant information
We aim to respond within three (3) working days, though most complaints are resolved even sooner. If you’re unhappy with any part of our service, please reach out right away.
Escalation to a Director
If our initial response doesn’t resolve the issue, you can ask for your complaint to be escalated to a company Director. They will review everything and provide a final response within fifteen (15) working days.
We’re committed to handling every complaint fairly and using your feedback to continually improve our service.
